Hi, so I ordered a privacy screen phone case off a site via TikTok but didn’t get a confirmation email. This was on 7/02/2022. The payment has come out of my bank account and shows that the person selling it does so via this website. I will attach a screen shot of what it shows on my bank. £17.99 is a lot of money to just waste so ideally I’d like to be able to get my item or a refund but I have no idea where to start.
Hey @ChrissyFleet91 ,
Have you tried contacting the store directly? In most cases, you can contact a store using the following methods:
-
calling by telephone
-
sending an email
-
using a contact form found on the store website
-
using a social media messaging app, such as Facebook Messenger.
Below, I have provided you with 2 great resources for further guidance on this issue:
-
FAQ: Your Online Order - Shopify Community - detailed FAQ to help you with the next steps.
-
Contacting a Shopify store about an order · Shopify Help Center - a document that should give you more information on how to contact a Shopify store and what steps you should take next.
We’re always here to help. If you have any other questions, don’t hesitate to ask.
I didn’t have a confirmation email with an order number and not sure where it was from as it was done via TikTok but on my bank statement it says shopify xx
I suggest getting in contact with our live support @ChrissyFleet91 so they can help you track down the website. Please ensure you share the screenshot above with the agent.
To connect with a member of our support team, click here: https://bit.ly/3v7bKqv
All the best,