Hi, what is the difference between the online store and shop sales statistic in the sales tab? I couldn’t find an explanation.

Hi, @GTL . Welcome to the Community! I’m happy to help clarify this for you. But first, I need a little bit more context to better understand what you are referring to. Where are you seeing the Online Store vs. Shop sales statistics? Is it a report you’ve found when you go to ‘Analytics’ in your ad…

I’m talking about these statistics. It’s in the Analytics under total sales. [Screen Shot 2021-10-24 at 9.24.20 PM.png]

Thanks for the screenshot, @GTL . The total sales that you are seeing reported there, are being broken down by sales channel : Online Store : The total amount of sales generated through your Online Store checkout Shop : The total amount of sales that are generated through the Shop sales channel Does …

Yes I get that but what is the difference between a shop and online store?

Shop and Online Store are both sales channels , and a sales channel is a connection to a platform where you sell your products. For example, Shopify supports sales channels such as Facebook, Instagram, Google, Buy Button etc. in addition to Online Store and Shop. All of the sales channels installed o…

Thanks Helen, I have one more question. What are direct, search and social sales? I guess direct is when they land on the page either because they know the URL already or because they landed on it through an ad. Search is Google search but what are social sales? Are they also sales through ads or ju…

Yes, that is pretty much correct, @GTL . To sum up, the customer will have completed a purchase after coming to your store as result of one of the following sources: Direct: A customer entered your store’s URL into their browser Search: The customer clicked your store from a search engine’s result…

Hi Helen, Great information on the Shop Channel app. I understand this app is still new to Shopify. My question is, is Shopify going to do anything about helping companies that have a chargeback on their store, get listed again? We don’t have control over chargebacks. If a store gets a chargeback >1…

One more thing, there is no way to tell if it’s a competitor doing a chargeback to prevent you from getting listed. How can we correct this?

Difference between online store and shop sales

Shopify Discussion

GTL October 24, 2021, 7:26pm 3

I’m talking about these statistics. It’s in the Analytics under total sales.

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Difference between online store and shop sales

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