Different amounts from Shopify API & Shopify UI

Retired Boards Appdev Graphql Basics And Troubleshooting
1

Hello,

I extract my Shopify data via API.

My problem is that I have different amounts from Shopify API & Shopify UI and for example, if I want to analyze our total sales for one specific date, I have different numbers in my Shopify API data and Shopify’s analytics reports.

How come and how can I solve this?

I’m only using one currency (€), and I don’t sell in the US (which I read could be part of the problem)

Thank you for your feedback!

1 Like
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Hi Almaaa,

There’s a couple reasons why you may be seeing some discrepancies between data extracted via the Shopify API and the figures shown in Shopify’s analytics reports:

  • Time Zone Differences: Shopify’s reports are typically based on the store’s time zone, whereas API data might be in UTC. Ensure that you’re comparing the data for the exact same time period, accounting for any time zone differences. Make sure that your API requests account for time zone differences. Convert all timestamps to the same time zone (either your local time zone or UTC) before analysis.

  • Data Caching in Shopify UI: Shopify’s analytics reports might use cached data for performance reasons. This means the data shown in the UI might not be as up-to-date as the data you’re getting via the API.

  • API Data Granularity: The data you retrieve through the API may have more granularity. For example, the API might provide data on individual transactions, which could include refunds, discounts, or other adjustments not immediately visible in the summary analytics reports. Ensure you’re using the correct API endpoints and parameters. For sales data, you’re likely using the Orders API. Make sure you’re including all relevant parameters that could affect the data, like financial status, fulfillment status, etc.

  • Different Data Aggregation Methods: The way data is aggregated in Shopify’s backend for analytics purposes might differ from how raw data is accessed and aggregated through the API. This can lead to differences, especially if there are returns, cancellations, or other adjustments. Double-check your data processing logic. Sometimes, how we calculate totals in our code might differ from how Shopify does it in their analytics.

Hope this helps!