Different Mail for Different language

Shopify Plus

Topic summary

A user is building a Shopify Flow to send emails in customers’ preferred languages and wants to leverage the language information visible in customer details (e.g., “will get notifications in French”). They’re asking which command or verification to use to access this language data.

Key Response:

  • The language setting shown in customer details applies only to transactional emails sent by Shopify itself
  • For marketing emails, translation and language handling must be implemented manually by the store owner

Status: The question remains partially unresolved—no specific Flow commands or workarounds were provided for accessing customer language preferences programmatically.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I am working on a Flow which allows us to send the mail in the language of our clients.

I see in the details of clients the language they used on our website.

sofyinspi_0-1741988701706.png

(will get notifications in French)

Which command/verification do i need to use in order to use this information?

Thanks in advance,

Kind regards

Sophie

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2

That note is relevant to transactional email that Shopify sends. With marketing emails, the translation part needs to done by you.

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