Hi, @TMUK16
I’ve never used Timesact products before, but after reading the requirements you described, I think it can be realized. You expect to send emails to users through order transformation, then read the status of email changes, so trigger the process of sending emails is your further requirement.
It is recommended that you use the QuickCEP plug-in, which includes the function of sending emails. You can customize the process of some order changes and automatically send emails to customers.
If you don’t know how to use it yourself, there will be personnel service to help you configure it after you register. The only thing you need to do is to describe your needs clearly.
I think you can give it a try.
Hope this can help you out and good luck
Best Wish