Digital download link is sending customers to error page saying "This store does not have website"

Technical Q&A
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Topic summary

A merchant is experiencing issues with digital download links sent to customers after purchase. The links now redirect to an error page stating “this store doesn’t have a website yet.”

Setup & Context:

  • Shopify buy buttons are embedded on an external website (Showit platform)
  • Products are digital downloads (website templates)
  • No physical products or online store needed
  • System worked correctly for the past year until today

Current Status:

  • Test order confirmed the broken download link issue
  • Shopify chat support has not resolved the problem
  • Only the Shopify Lite buy buttons are embedded on the external site, not the full online store

The issue appears to be a sudden technical malfunction affecting the digital download delivery system, with no apparent changes made by the merchant.

Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
1

I’m getting nowhere with Shopify chat support so I’ll try here.

I have buy buttons embeded on my website (on Showit). They used to work. They are linked to digital downloads (website templates).

I did a test order today and the digital download it emailed me linked me to an error page saying “this store doesn’t have a website yet”. https://daydream-sites.myshopify.com/a/downloads/-/a53a35c7afdfe067/6cb11d7bc6c2f533

As mentioned earlier, this has worked for me for the past year but just started noticing this error today. I sell no phsyical products and don’t need the online store. Just the Shopify Lite buy buttons to embed on my own site.