We have been in contact with the support team who are looking into this now!
Topic summary
Multiple app developers report sudden loss of Admin Direct API Access when using offline tokens, receiving 401 errors (“Unable to retrieve token”) on simple GraphQL queries (e.g., shop { id }). No recent app changes were made.
Configuration context: TOML shows [access.admin] with direct_api_mode=“offline” and embedded_app_direct_api_access=true. This implies use of Shopify’s direct API access mode with offline tokens.
Scope and impact: Several developers experienced the same failure within hours, suggesting a platform-side issue. Shopify’s public status page initially showed no incident.
Actions taken: Affected developers contacted Shopify Support and shared this thread; support acknowledged multiple reports and began investigating.
Current status: One developer reported the issue is now fixed for them, while another notes support is still looking into it. Resolution appears partial/transient; no official root cause, incident notice, or permanent fix details have been provided, so the discussion remains effectively open.
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