Merchants selling digital products or services want to disable the billing address requirement at checkout, as customers find it cumbersome and unnecessary when only providing payment card details. This friction reportedly reduces conversion rates, especially for free digital downloads.
Current Limitations:
Shopify does not allow complete removal of billing address fields
Only the second address line can be hidden in settings
Full customization requires Shopify Plus plan and editing checkout.liquid files
Even with Shopify Plus, the upcoming checkout system will eliminate this workaround
Shopify’s Position:
Staff acknowledge the request and submit it as a feature request
Billing address collection is described as a “system architecture” requirement
Despite Shopify Payments being powered by Stripe (which allows no-address checkouts), Shopify maintains this restriction
Community Response:
Multiple merchants express frustration, calling it a potential “deal breaker”
Some consider switching to competitors (BigCommerce, WooCommerce, Wix)
The thread spans several years with no resolution
Merchants are directed to monitor the changelog for future updates, but no concrete timeline or commitment has been provided
Summarized with AI on October 25.
AI used: claude-sonnet-4-5-20250929.
Hi There,
we sell services on our store (so no physical delivery).
Our checkout requires the customer to enter their billing address. Can we disable this requirement? When people pay by credit card, we have had lots of feedback that our customers only want to enter in the:
name on card
credit card number
expiry date
CVC
They find the current checkout cumbersome having to enter an address. They also wonder why we are collecting this information - which also reduces conversion.
If someone can help, that would be really appreciated.
Thanks !
TM
PS We have also enabled express checkout with Paypal and Google Pay
Really good question and I can completely see where you’re coming from. You can edit aspects of the address collection on checkout, but it’s not possible to completely disable or remove it.
You can shorten the amount of an address someone adds in by removing the second address line. The help guide can be read in full here. I will also submit this as a feature request on your behalf as I can see how this would benefit your business since you are only selling digital products.
Good question but the same concept would still apply as I mentioned above regardless if the product is digital or physical. It’s not possible to completely remove the address aspect of the checkout if a product is digital, free or otherwise. I took a screenshot from my test store to show there is no possible way to remove this from the settings of the admin:
Is it possible to remove all the billing address options on debut theme if can code it out myself?
I’m selling a pdf and the only thing i want to collect is their email. I’m using Stripe and i know professional websites only need email + credit card details to do the checkout so it should in theory be able in Shopify as well? I’m actually quite surprised a billion dollar company does not have this feature..
That’s a good question. I double-checked with the themes team on this for you. They mentioned that unless you’re on Shopify Plus you won’t be able to edit checkout files which is what you’d need to do to remove billing. Even if the product is completely free, this section would still need to be filled out.
Either way, this is something I would advise against doing as a small mistake could have big implications for the store. Editing code is something that’s not in my wheelhouse personally so I wouldn’t be able to go into specifics on that.
I would really like this option. It seems absurd for me to have to pay for $79 a month Shopify subscription just to disable the billing address for selling digital goods. This needs to be a native option. Customers do not like having to fill in all this personal info for something paid online and super basic.
Hello, I would like to edit the checkout files to avoid the user’s entering billing info. I am a Shopify Plus member. Can you please let me know how exactly to do this?
Hello Nick, Following up this feature request. I’m new to Shopify. The friction of having to enter a billing address for FREE digital downloads, and inability to disable them is close to a deal breaker.
Any updates on this issue of billing address?
Have customers that do pick up or digital goods … and find it annoying and time wasting to fill in always billing address.
Hope there is an update and solution for this issue.
Just like some other platforms.
I’d love to be able to disable the billing address when it’s a free order. I “sell” freebies in my store in addition to paid products and when the order is free, it really irks customers that they have to provide an address (the products are digital)
You won’t be able to disable Billing address. We’ve tried a lot. Talked to Shopify support a lot. The funny thing is that Shopify Payments are “Powered by Stripe”, which is essentially Stripe. When you use Stripe, you can have checkout with no billing address. But Shopify told us “We need this because of our system architecture”. So, it’s essentially Shopify not wanting to allow this feature for their own reasons.
There was a solution for Shopify Plus before (which expires tomorrow as you won’t be able to edit Checkout Liquid) - you could fill it in with a random address and hide it, but that is going to stop being possible with the new Checkout Shopify has rolled out.
I’m also selling digital products (stock video) and giving away a freebie video each month. This is a feature i would really like to see added - the ability to blank out billing address fields, so customer doesn’t have to fill them in.
I want to make checkout as simple as possible for my free products, but by forcing folks to fill in address fields is only going to lead to confusion, irritation and abandoned carts.
