One of our manual payment methods offered is “Check by mail.” However it still asks for a Billing address when this method is selected. Is there a way to disable billing address collection for this?
Topic summary
Two merchants are seeking ways to disable or hide the billing address requirement at checkout for specific scenarios:
Use Cases:
- Manual payment methods like “check by mail”
- Digital product orders
- Local pickup orders
Current Issue:
Customers must fill in billing address fields even when they’re unnecessary for the transaction type, creating extra friction and work.
Desired Solution:
Ability to conditionally remove billing address collection based on payment method or fulfillment type.
Status:
No solution provided yet. One user notes this feature exists on other e-commerce platforms and would appreciate it being available on Shopify.
2 Likes
Hi,
Had a similar question .. is there a way to delete or not showing of billing address. Especially for customers who do digital orders or local pick ups .. people who do pick up .. should not have to fill in billing address .. just a lot of work for nothing ..
I have seen this feature offered on other platforms .. would appreciate it when available on shopify .. thanks, Arthur
3 Likes