Disable new Affirm pop-up iFrame

Shopify Apps

Topic summary

A merchant discovered an unwanted pop-up iframe appearing on their product pages from Affirm’s messaging app. The pop-up appeared without prior approval and conflicted with existing site promotions.

Issue identified:

  • New Affirm toast/pop-up widget automatically added to product pages
  • No visible settings in Shopify to disable it
  • Merchant included code snippet showing the iframe implementation

Resolution:

  • Merchant contacted Affirm support directly
  • Affirm disabled the pop-up from their end before the merchant could implement any workaround
  • Issue resolved quickly through vendor support
Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
1

I’ve been happily using Affirm and their messaging app but recently spotted a new random pop up that gets added to my product page that I never approved or desired. One pop-up per website is enough and I already have an offer discount.

pop-up.jpg
pop-up.jpg949×196 14.1 KB

I’m going to reach out to Affirm but I also poked around everywhere in shopify looking for a setting to disable but short of removing Affirm altogether not sure where to look…Any ideas?

<iframe allowscroll="no" allowtransparency="true" class="affirm-iframe-widget" frameborder="0" height="0" id="toast-widget" sandbox="allow-forms allow-modals allow-popups allow-same-origin allow-scripts" title="Affirm" width="100%" allow="publickey-credentials-get *" style="height: 116px; overflow: hidden; width: 100%; bottom: 0px; display: block; left: 0px; right: 0px; position: fixed; max-width: 595px; z-index: 2147483647; margin: 0px auto;" src="https://www.affirm.com/apps/toast/...."></iframe>
2

Hi! Thank you for you’re rapid reply. I didn’t get a chance to implement, they reached out to me today after my inquiry and Affirm actually disabled the popup from their end.