What the hell is with this new “Turn to Customer for Receipt Selection” mandatory screen? I’m Shopify Pro. This adds yet ANOTHER screen I have to bypass in order to simply process an in-person transaction. I run a busy retail store and Shopify POS is holding up my register. Even when I select the…

Hey folks, I believe I found a setting to disable this function. In Shopify admin, go to Settings under the the Point of Sale tab. Select “Customer receipt selection” and click the toggle. I’ve done one transaction since changing this setting and the receipt selection screen didn’t come up, so hopef…

I came here to complain about this as well. Shopify POS is already slower than other POS systems. We need to streamline things, not add unnecessary steps!

We are having the same issue. Started today and only on one of my till points. Obviously designed for retail situation but by someone who has never worked in a busy retail environment.

Thanks for the reply, appreciated. Unfortunately that does nothing for me, I’m still having that issue even after quitting and restarting the app… I keep getting this stupid screen. Shopify, you need an option to kill this, NOW.

SHOPIFY: In addition to my OP, let me just give you an example. One day this past week we did 369 transactions in a 6-hour period, with a customer line most of that time. That works out to roughly one transaction per minute on one “terminal”… time is effing critical. there’s already enough options …

Have you rebooted the POS app since changing the setting? I have confirmation now from 4 locations that the new screens are gone.

I stand corrected, this solution actually started working after leaving the POS alone for a bit. I’m very grateful for your reply, thank you!

@sucralose :clap: TOP MARKS for owning it, replying AND reconfirming

Glad I could help! And I’m also glad I don’t have to deal with it anymore haha. I can absolutely guarantee no one asked for this feature. Get it together, Shopify!

A meta issue here is no version freezing, or informed opt-in. This is the type of thing merchants need to make feature requests, and report dissatisfaction, about by contacting shopify support directly https://help.shopify.com/en/support/topic-select/store-management/retail-and-shopify-pos/contact …

Disable "Turn to Customer for Receipt Selection"

Retail & Point of Sale

PaulNewton October 30, 2024, 6:56pm 10

@sucralose TOP MARKS for owning it, replying AND reconfirming

Topic		Replies	Views
Disable customer facing receipt options on POS Shopify Discussion troubleshooting , shop-performance	7	299	October 4, 2025
POS - One More Request Retail & Point of Sale pos-checkout , pos-store-management	5	131	February 26, 2026
How do I disable the POS Customer-facing Display? Retail & Point of Sale troubleshooting	9	145	May 6, 2026
How can I remove multiple receipt options for faster checkouts? Shopify Discussion troubleshooting	6	217	March 14, 2026
Stop changing the receipt options on POS customer display! Retail & Point of Sale pos-hardware , pos-checkout	0	98	May 22, 2025

Disable "Turn to Customer for Receipt Selection"

Related topics