It has now been 20 days since I started a conversation with shopify support regarding disabling 2FA since I don’t have the authenticated device nor do I have the recovery passcodes. They have escalated to the security team which apparently needs a month to get this resolved. I received an email to upload my ID which I did, and dead silence now… I have asked to speak to a supervisor and no response. I keep replying to that same email every day with it’s day 15, it’s day 16, it’s day 17, it’s day 18, it’s day 19… and NOTHING. This is so crazy to me that it would take this long to get back into a business account. I am begging anyone to please help me. I have no idea how to escalate this further so I can run my business. This is so scary how they handle these requests.
My email is cmfirms@gmail.com