Disconnecting Tiktok pixel From Tiktok side

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Topic summary

Main issue: The poster lost access to an old Shopify store that has their TikTok Pixel (ad tracking code) and needs to disconnect it from the TikTok side to connect it to a new store while retaining ad credits.

Proposed solution (step-by-step):

  • On TikTok: Settings & Privacy → Security and Login → Manage App Permissions → revoke access for the app tied to the old Shopify store (e.g., “TikTok Merchant”). This is intended to disconnect the Pixel from the old store.
  • On Shopify (new store): Install TikTok Sales Channel → open its Settings → Data Sharing → Connect to link the TikTok account and set up the Pixel. Ensure the correct existing Pixel is selected to preserve ad data/credits.

Notes:

  • No third-party app beyond the official TikTok Sales Channel is suggested.
  • No images or attachments are referenced.

Status: No confirmation from the original poster; outcome not verified. The discussion remains open/ongoing.

Summarized with AI on December 13. AI used: gpt-5.
1

Hello! I have lost access to a previous shopify store that I had a Tiktok pixel on. I am now running a new store and need to connect my Tiktok pixel to it. Unfortunately, I cannot connect my Tiktok pixel to it because I keep getting this message.

I must connect this Tiktok account as I have lots of ad creds on it. Can anyone please help me figure out how to disconnect my tiktok pixel from my previous store from the Tiktok side of things? Perhaps there is an app or something which can help me but I am not sure. Thank you.

2

Hi @NeedHelpLol

To disconnect your TikTok Pixel from a previous Shopify store and connect it to your new store, follow these steps:

1- Remove TikTok App Permissions:

  • Open the TikTok app on your device.
  • Navigate to Settings and Privacy.
  • Select Security and Login.
  • Tap on Manage App Permissions.
  • Revoke access for the app associated with your previous Shopify store (likely named “TikTok Merchant” or similar).

2- This action will disconnect the TikTok Pixel from the old store.

3- Reconnect TikTok Pixel to Your New Shopify Store:

  • Log in to your new Shopify store’s admin panel.
  • Install the TikTok Sales Channel from the Shopify App Store if it’s not already installed.
  • In the TikTok Sales Channel, go to the Settings tab.
  • Navigate to the Data Sharing section.
  • Click on Connect to link your TikTok account and set up the Pixel for your new store.

Ensure you select the correct TikTok Pixel during this setup to utilize your existing ad credits and data.

If you have other questions, I will also answer them.

Best regards,

Daisy