Discount and bundle now showing on other devices. I can only see them on my admin preview

Topic summary

Pricing display discrepancy between Shopify admin preview and the live storefront. In admin preview, the “price before -50%” and bundle pricing appear correctly; on the live site viewed from phones, other browsers, and PCs, the pre-discount price is missing and bundle prices are incorrect.

Scope and evidence:

  • Affects multiple devices and browsers (not limited to one client).
  • Multiple screenshots were provided to illustrate the mismatch between preview and live views. Images are central to understanding the issue.

Context:

  • Category: Shopify Apps; Tag: third-party-apps. The exact cause is not identified within the thread.

Status and next steps:

  • No solutions or troubleshooting steps have been shared yet.
  • The original poster offered to provide their store link for further investigation.

Outcome:

  • Unresolved; discussion remains open with key questions about the cause and remediation still unanswered.
Summarized with AI on January 12. AI used: gpt-5.

On Shopify’s admin preview, it shows all the price before -50% discount and bundle prices right, but when I go on the website with other devices such as phones/other browsers and PCs, the price before -50% is not there and the bundle prices are wrong.

proof44.png

proof55.png

you want we to send my store link?