Discount applied on POS and stock levels don't reflect the purchase

Shopify Discussion
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Topic summary

Inventory not decrementing after customer-specific discounts at Shopify POS: sales completed with discounts applied to the customer (not to a product) are reportedly not updating stock levels.

  • Context: Discount applied at point of sale (POS) to specific customers rather than at the product level.
  • Observed issue: Resulting sales are not reflected in inventory/stock counts.
  • Clarification requested: A participant asked whether these transactions were done as a “custom sale” on POS (a specific workflow in Shopify POS), seeking to determine how the sale was recorded.
  • Focus of troubleshooting: Identifying the sale type (standard itemized sale vs. custom sale) as a potential factor in whether inventory is adjusted.
  • Status: Unresolved. Awaiting the original poster’s confirmation on whether a custom sale was used and any additional details about the POS process.
Summarized with AI on January 3. AI used: gpt-5.
1

Hi All,

We have been applying discounts at point of sale for specific customers rather than a particular product being discounted, I am finding that when we do this the sales are not reflected in the stock levels. Please could anyone help with this?

Many thanks

1 Like
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Are you doing a custom sale on POS?