Hello, we are experiencing this same problem and really struggling to find a solution. Did you find a fix for this in the end? We have NO automatic discounts active on our store. Some customers get to the checkout and see a box for ‘gift card or discount code’ and others just see ‘gift card’
If the box says ‘gift card or discount code’ then of course all our active codes work with no issue. But if it says ‘gift card’ the discount codes do not work because they are not gift card codes.
Why is this happening?