Discount codes work at checkout but not on the cart page when using a third‑party theme. The store owner wants either to enable discounts on the cart page or hide the cart-page discount field to avoid customer confusion, and provided a test code (ZEALOVE) and cart URL for replication.
A responder requested the theme name and whether it’s custom-built, noting that themes from the Shopify Theme Store typically don’t include a cart-page discount field. This suggests the field on the cart page is likely a custom feature added by the theme or a developer.
No solution has been provided yet. Next step is to identify the theme/source (third‑party or custom) so guidance can be given on either making the cart discount field functional or removing/hiding it. The discussion remains open.
Hello all,
I am using a third party theme and I just found out, that my discount codes are only working in checkout process and not cart page. Is there anything I can do to make it work in cart page too? I think that can be a loss of customers… if not maybe there is a way to hide discount field on cart page?
here is the link:
you can test discount code “ZEALOVE”
Hi there, @zeachild !
Thanks for your post, I’m happy to look into this with you.
Which theme are you using on your store? Was it custom built (by yourself or a developer)? I ask because themes from the Shopify Theme Store typically don’t have a discount code option on the cart page at all, so it is likely that was added as a custom feature.
I look forward to helping you further!