I offered free postage to some of our customers and tested it (it worked in testing) but when one of our customers entered the discount code for free postage it wasn’t applied. I have no other active discounts on.
What have I done wrong?
Site is www.sisterlycurves.com
Hi @FiMac ,
The first thing I want to know is what limitations or parameters did you set within the discount itself?
You can get the best overview of this by opening the discount within the admin and having a look at this section:
In fact, if you were to provide a screenshot of this area I’d have a clearer idea of what kind of discount rules you had created.
It’s quite possible that if you’d created a minimum purchase requirement, or hadn’t made it available to all countries, or hadn’t applied the discount to all products or something similar, it prevented your customers from using the code.
If you could provide me with this context then I’d be better able to help you!
Meanwhile, can I just say that you guys (Fiona and Sandra) have done a fantastic job on your site so far! I do have a couple of suggestions to make that I hope would help your brand go further and grow bigger:
1. No Logo.
Branding 101: have a logo. I cannot see one on your homepage and you do not want your customers to have to hunt for it:
You want to make an impression on your visitor and leave an identifying mark as quickly as possible - so find a way to put your logo in there immediately. Here is a list of the top 10 free + paid logo makers.
You’ve got social media presence with healthy followings, which is great - but I noticed you’re using LinkTree in your Instagram profile. Are you aware that Shopify has its own free link in bio tool designed for commerce? It’s called Linkpop and you can read more about it in my own blog post The Benefits Of Using Linkpop And How It Differs From Other Link-In-Bio Tools.
What is your content strategy? I can see that you have a blog - and that’s fantastic - but have you considered TikTok or Youtube to spread the word of your mission?
I don’t want to keep going on here, so if you have more questions or comments I’d be happy to answer them. In the meantime, please get back to me about how you set up the discount code so I can dig into that with you!