Discount code isn’t valid for the items in your cart

Shopify Discussion
1

Please, can you help me solve this problem as soon as possible This error appears when using a discount code# (discount code isn’t valid for the items in your cart)# Thanks

2

Hi @mariagkhair ,

Thanks for reaching out.

I’d need more information about the discount setup and the event that triggers the error to provide the best advice possible. This error may show up for a few reasons.

What type of discount is in question? If you could share your store link and tell me which products should be in the cart and what discount code should be added to work? I will try to replicate it on my end then.

We cannot look into account specifics via the Community for privacy and security reasons.

For immediate assistance, you can always get in touch with our Advisors team here. Once you log in, select the topic you’d like to discuss with the Support Advisor. In your case, click on Account. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.

3

Hello dear,

Please find the requested info below:

Product link: https://gkhairegypt.com/products/gkhair-shampoo-moisturizing

Promo code: hairtalk20

Internal promo code link

https://gkhair-01.myshopify.com/admin/discounts/1094313279681

Thanks for your support in advance.

4

Hi again @mariagkhair ,

Thanks for getting back to me and sharing all the information.

Testing didn’t yield any results for me. However, there could be a few different reasons for this error to show up. For example, it could be that the product may not be in the collection appointed to the discount or that the product itself doesn’t meet all the discount conditions.

We cannot access the admin link you shared over Community for security and privacy reasons. It would be helpful if you could send us a screenshot of your discount setup in the admin to revise.

You can always contact our Advisors team via live channels on this link for immediate assistance. Once you log in, select the topic you’d like to discuss with the Support Advisor. In your case, click on Account.

Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.

However, I’d love to help as much as I can here, as the screenshot may say a lot, and I might be able to spot the issue. Please note that forums are public, and I’d suggest you disable the code until we fix the problem. After that, it would be best to slightly alter the code to avoid misuse.