I’ve seen another poster have this issue a year ago but didn’t see any robust discussion besides contacting support. Has anyone else encountered an issue where customers are using an old discount code that is not found in the discount admin? I can’t shut it off or find the source of it. If anyone knows why this happens and how to address it, it would be much appreciated.
Mark
Hi @wildhorn ,
Thanks for reaching out.
I understand how concerning this is, and I’ll help you get to the bottom of this.
I first recommend opening up the orders with these discounts applied and see if the customer used a discount code or if the discount was automatically applied to the order. There may also be information on that page about how the discount was created (such as an app, for example).
Next, check if you have downloaded apps on your store that can create discount codes for your customers. You can view any active apps in your Shopify admin by clicking on Apps on the left-hand side of your screen. If any of those apps mention discounts, you can click through to the app to see if codes are being created.
Lastly, I would recommend viewing the Discounts section of your admin to see if there are any active discount codes or automatic discounts that may have been applied to these orders. If there are, you can disable these discounts.
Let me know if you have been able to find anything, and feel free to share example links or screenshots to look into it further.