Hello, my customer sent me a screenshot of her checkout. It says « Discount code » but the actual box to enter it does not show! Did anyone face a similar issue? I am using the shopify checkout.
Hi @BS90
Thank you for that information and I am sorry to hear about this issue at your checkout. In order to assist you with this we will need a link to the store and some additional details to see if this can be replicated by multiple users.
Was the customer on mobile or desktop?
Do you know what browser they were using?
Are you able to replicate the issue?
Can you please share a screenshot of where the discount field should be but is not?
If you do not wish to share this information on the community forums, please instead reach out to our authenticated support channels in our Help Center for further assistance.
Hello Shay,
Here is the link to my store:
Please see the screenshot shared by the customer. The box should appear below the text
I have also added how this should look like (it is showing fine for me)
Hello Shay,
Any feedback on this?
Thank you for the link and the screenshots. I also was not able to replicate this on my end, which definitely narrows down the potential issue to being a device or browser problem.
I would ask the customer to try viewing the desktop version of the page in their browser (Click the 3 dots in the upper right > View Desktop Site) and see if it is still a problem. I would also ask if they have any 3rd party ad blockers installed on their phone as well.
It would also be good to know what mobile phone they are using, what operating system the phone is on and if they can replicate the issue across other devices.