Another customer needing this feature here. Have any of you found an app that will allow us to do this in the meantime? If so, which one?
~Holly
Topic summary
Users are requesting the ability to exclude specific products from free shipping discount codes and promotions—a feature Shopify has not implemented despite requests dating back to 2018.
Core Issue:
- Free shipping discounts apply to entire orders with no option to exclude certain products (heavy items, low-margin products, clearance items, MAP-priced products, hazmat items, or non-shippable products)
- This causes margin erosion when customers combine sale items with free shipping thresholds
Shopify’s Response:
- Staff acknowledged the limitation multiple times (2018-2020) and promised to pass feedback to development teams
- No native solution has been implemented after 6+ years
- Support typically suggests third-party apps (often $70+/month) or workarounds
Available Workarounds:
- Create separate shipping profiles for excluded products, which removes them from the “General” profile that offers free shipping
- Limitations: This approach works for standard shipping rates but doesn’t solve discount code scenarios, may cause double-shipping charges when multiple excluded items are ordered, and creates complexity for stores with existing multi-region/weight-based profiles
Current Status:
- The discussion remains unresolved with ongoing frustration
- Users continue requesting this basic e-commerce functionality available on competing platforms
- Many express disappointment with Shopify’s reliance on paid apps rather than native features
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