Hello,
I’m having an issue with currency conversion in the Shopify integration. In Shopify, the order value is €87.65 EUR, while in the API, it’s €88.27 EUR. I’m making the connection through the Shopify library.
When I opened a ticket with Shopify Support, they responded with the following:
When you are capturing payments manually and when you are selling in different> currencies via 3rd party Gateways (like Paypal), the more time you wait capturing> a payment, the greater the chance the exchange rate may change from the time> the actual order was created to the time the actual payment is captured.> > Itis important to note that even if the payments are captured automatically, when> using 3rd party payment gateways there is still a slight change that in some> cases the exchange rate may differ a little bit (as in this case) because of the> timing of the operations that happens “outside” of Shopify while a 3rd party is> completing a transaction elsewhere, although these cases are not very common.
However, the response doesn’t solve my problem, so I asked again, and they suggested that I could collect the data during the order/paid instead of the order/created. I don’t know what that means, so I would appreciate assistance in case someone has had a similar situation and can instruct me on how to change the webhook from created to paid.
Thank you.
Regards.