Discrepancy in Shopify Sales Tracker

Shopify Discussion

Topic summary

Main issue: Reported sales totals on the Shopify dashboard decreased after day-end, even with “month to date” selected. Multiple users saw prior-day figures drop overnight and continue declining into the next day.

Observed data: Live topline sales were ~49,600 at 11:58pm; by 11am the next day they showed ~47,000; by 5:40pm they reached 45,716. The same report/query was used and triple-checked. Similar behavior was noticed in past months, but more pronounced now.

Possible causes raised:

  • Time zones: sales/returns recorded in different time zones (e.g., CST vs PST) could shift which day totals belong to.
  • Returns integration: Loop (returns software) might post return data the following day, retroactively altering prior-day sales.
  • Shopify payouts/returns timing: perceived recent changes where returns are deducted immediately while deposits lag; users suspect a relation, though it’s not confirmed and may not logically affect prior-day sales.

Evidence limits: No early screenshots; only current ones. No transaction-level audit yet.

Status: No resolution or official explanation. Discussion remains open; key question is what causes retroactive adjustments to prior-day sales.

Summarized with AI on December 13. AI used: gpt-5.
2

Hello,

Thank you for your feedback. I reviewed the settings, and the issue wasn’t related to the time frame selected. The sales were set to display “month to date,” so the discrepancy appeared only at the end of the day.

Unfortunately, I couldn’t take a screenshot then, but I wanted to let you know this for clarification.

Best regards,