Display number of orders a customer has made on the invoice/receipt/packing slip

Shopify Discussion
1

I used to have this and it stopped working some time ago.
This is the code snippet I used and it displayed eg, [Order Count: 15] on the invoice

{% if customer %}

  • Order Count: {{ customer.orders_count | default: 1 }}
    • {% endif %}

    For some time now it hasn’t worked and I want it to work again. I have seen another discussion that this variable should work and it’s dated March 2024

    {{ order.customer.orders_count }}

    But it doesn’t work.

    So what’s the solution? The data exists because I can look at a customer in shopify and it shows me how many orders they have made. I just want this number to show on the invoice. What do I do?

    2

    hey @martybeany ,

    Check if {{ customer }} or {{ order.customer }} is available by outputting it directly in the invoice template

    {{ customer | json }}
    {{ order.customer | json }}

    This will print out the customer object and let you see whether the orders_count field is included in the output

    3

    I added this to the invoice template

    {{ customer | json }}
    {{ order.customer | json }}

    It generated 2 identical outputs: (personal info replaced with xxx)

    {"id":3186859769988,"created_at":"2020-04-13T09:06:11.000+01:00","name":"xxxxx","email":"xxxxxx@icloud.com","phone":"+xxxxx6163","first_name":"xxx","last_name":"xxx","orders_count":1,"tax_exempt":false,"note":null,"tags":["repeat"],"default_address":{"id":6415828910233,"customer_id":3186859769988,"first_name":"xxx","last_name":"xxx","company":"","address1":"xxx road ","address2":"","city":"Trowbridge","province":"England","country":"United Kingdom","zip":"xxx","phone":"","name":"xxx","province_code":"ENG","country_code":"GB","country_name":"United Kingdom","default":true},"state":"enabled","total_spent":0}

    The key info here being: “orders_count”:1," and “total_spent”:0
    This specific customer has placed 60 orders so I don’t think this is working

    4

    The {{ customer.orders_count }} field in Shopify represents the total number of fulfilled orders for a customer and does not include the current order unless it has been fulfilled. This is likely why you’re seeing an incorrect count.

    5

    They have previously placed 59 orders but it says “orders_count”:1,"

    I just don’t get it, is shopify broken or this function not available?

    6

    try to contact to shopify tech support team

    7

    Any update? My guess is that, in order to get number of orders, it involves expense join SQL query. As a result, the orders_count never works.

    8

    It’s 2026 and that still doesn’t work. Shopify should either deprecate this query or do something about it.

    9

    @tiagos_souza it’s not that it should be deprecated, it’s just that the packing slip/invoice exposes very limited variables, primarily shop and order. Customer variables are exposed in templates like the order confirmation, so

    {{ customer.orders_count }}

    is definitely possible there. Checked it just now and it’s there. Just letting you know.