A Shopify store owner faces potential suspension within 5 days due to a DMCA copyright notice claiming their theme (Stiletto) is unlicensed, despite having used it legitimately for 2 years with a valid purchase receipt.
Current Status:
Shopify support advised sending an email and waiting, but the tight deadline has caused panic
Store owner is seeking urgent help through multiple channels
Community Response:
One user suggested contacting Stiletto developers directly, as they may be more responsive than Shopify
Technical analysis of the theme’s metadata shows:
The theme has a valid theme_store_id (indicating official Theme Store purchase)
Role is set to “main” and published (only possible with legitimate purchase)
This differs from pirated themes (null theme_store_id) or trial versions (“demo” role)
Key Evidence:
Screenshots demonstrate the theme’s legitimate installation compared to unauthorized copies, supporting the owner’s claim of wrongful accusation.
The situation remains unresolved with the suspension deadline approaching.
Summarized with AI on October 28.
AI used: claude-sonnet-4-5-20250929.
Our webshop is at risk of being suspended. Our current theme, which we have been using for 2 years, has suddenly been reported in a DMCA copyright notice as an unlicensed version. While we purchased a valid theme and have the receipt, so it’s completely not correct. Our webshop will simply be suspended in 5 days if this issue isn’t resolved, just like that.
We are in complete panick, and disbelief. We already contacted support via multiple channels but don’t just want to sit around waiting for our webshop to be taken offline. They tell us to just send an e-mail and wait.
They may be actually more responsive than Shopify.
It’s really hard to tell whether this is a legitimate e-mail without checking all the links, e-mail addresses and other hidden information.
But – I can see that your theme is actually bought – (in fact, everybody can see this data, so everyone may see the name of your theme, not only Shopify may know it).
Important that there is a theme_store_id which is only set for themes loaded from the Theme store. The fact that the role is “main” and you were able to publish it means that you’ve bought it.
