Hi! I received a notice about a theme I was using, a friend had set it up for me last year. She used Envy. As instructed, I took it down, deleted it and rebuilt my site using Debut, a free theme. Today my site was taken down.
I can’t figure out how to fix the problem to get my site back up…
Hey there, @CraftyChica !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to point you in the right direction.
My suggestion would be to once again review and follow the instructions in the email sent to them from the Trust & Safety team. If you cannot find the email, please search the Account Owner inbox and junk mail/spam. Once you locate the email and your theme is completely removed, reply back directly back to that email for next steps as they are most equipped to help you.
Best,
Hi! Thank you, got it all worked out!!
Hi again, @CraftyChica !
Thanks for following up.
I’m happy to hear that you got it all sorted! Additionally, I’m always looking to help out merchants with ideas or feedback related to their stores. Since you mentioned that you recently migrated over to the Dawn theme, I suggest checking out our Shopify Blog on ‘Conversion Rate Optimization’ as this will help ensure your store is as ready as possible to increase sales.
If you have any other questions, feel free to follow up and let me know!