Hello,
I have just set up my site and having changed some DNS settings to enable Google domain email to work I now cannot view my store preview - it says “ERR_CONNECTION_CLOSED”.
Could someone please check my settings and correct them so the connection works again?
Thanks
Hey @OliverG ,
Welcome to the Shopify Community!
Without being able to see your store domain, it’s difficult for me to establish what is happening. Would you mind sharing your website URL with me so I can take a closer look?
The error you are receiving is Chrome’s way of informing you that the data transfer, which is necessary to establish the connection, has been interrupted. More precisely, the connection between browser and server was closed, which is also indicated by the name of the error. The web server or proxy server, which processes the request provided by the browser, always initiates the connection separation.
Before we delve deeper into the configuration of the system and browser, firstly try accessing your Shopify admin via incognito/private mode on your browser. Secondly, I suggest clearing your browser cache and making sure you are operating on the latest version of Google Chrome. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites:
Click here for instructions on clearing your cache
Click here for instructions on launching an incognito browser
Alternatively, you can try using a different browser or device (like a phone) to see if you can access your store. If it works in one browser and not the other, it’s a browser issue and the cache needs to be cleared.
Look forward to hearing from you!