DNS Error and Website is Completely Messed Up

Shopify Discussion

Topic summary

Domain transfer from Google Domains to Shopify led to severe site issues over the past week: very slow loading and broken layout/content. Shopify shows the error “Your domain has an unsupported DNSSEC record.”

Actions taken: the DNS A record was updated to Shopify’s IP (23.227.38.65). Store is using the Ride theme v12.0.0 (fully updated). The live URL (www.ozarkoutdoorshop.com) was shared.

Technical context: DNSSEC (Domain Name System Security Extensions) is a security feature that adds cryptographic validation via DS records; an “unsupported DNSSEC” error typically indicates a DNSSEC-related misconfiguration at the domain level. An A record maps the domain to an IP address but does not resolve DNSSEC issues by itself.

Evidence: multiple screenshots were attached showing the error and site rendering problems; these visuals are central to assessing the issue.

Current status: unresolved. A respondent asked for the details to be sent privately, and no fix or decision has been reported yet. Key question remains whether DNSSEC configuration needs correction after the transfer.

Summarized with AI on January 8. AI used: gpt-5.
2

Hi Alex,

You may privately send me the details.