Do AMEX/AMEX Corporate/Business cards not support recurring payments?

Shopify Discussion

Topic summary

A merchant encountered an issue where a customer’s American Express card was rejected when attempting to save card details for recurring subscription payments. The customer received an error after being charged a $0.10 authorization fee.

Community Response:

  • A support representative requested additional information about the payment gateway being used (e.g., Shopify Payments)
  • Confirmed that American Express should be supported if the payment gateway accepts all major credit cards
  • Provided a link to Shopify’s subscription setup guide for further troubleshooting

Status: The issue remains unresolved pending clarification about the specific payment gateway configuration.

Summarized with AI on November 11. AI used: claude-sonnet-4-5-20250929.
1

Has anyone had any experience with American Express cards being rejected for recurring (subscription) payments? Customer has had $0.10 charged and received an error that they couldn’t update their saved card details to an AMEX.

Thanks.

2

Hi @Mbort5000 ,

Thanks for reaching out to the Community!

To gather a bit more information, are you able to share what payment gateway you’re using? For example, is it Shopify payments? If your payment gateway supports all major credit cards, then American Express should be support. To learn more, you can check out this Guide.

Please let me know if you have any other questions.