Hello @Chloe_,
I am Philip from OmniChat - ChatGPT AI Chatbot shopify app. Nice to e-meet you 
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In a simple and neat way, chatbot helps for 2 purposes:
- Driving ROI, mainly supports from consumer discovery to purchase, including customer supports like product recommendations/searchs, Q&As, incentives offering (coupons), left-store detections etc.
2) CRM efficiency, mainly supports after purchase, including consumer retentions, stock-up/promotions notice, order status updates etc.
And all above can be amplified through AI which is what we are doing now! Currently, our team is developing a AI chatbot powered by ChatGPT - OmniChat and our ChatBot intelligently interacts with customers, recommending products tailored to their preferences and can keep learning/improving case by case.
Let me invite you to join our FREE ALPHA TRIAL to help your store and co-improve OmniChat. All with one click you are SET UP 
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Also, we are welcome for any comments & suggestion [email removed] both our app page and
Best,
Philip