Hi, if someone uses a gift card that was purchased from your site to purchase products on your site. Do you receive that money? Because I don’t see it in my payout and I never received money from that purchase.
Topic summary
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Main issue: Whether an order paid with a Shopify gift card results in a new payout to the store.
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Merchant reports not seeing any payout for a purchase completed using a gift card previously bought on their site.
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Clarification provided: The store receives funds at the time the gift card is purchased; redeeming the gift card to buy products does not generate an additional payout.
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Status: Partially answered; no confirmation from the original poster and no concrete resolution on the missing payout observation.
They purchased money when buying your gift card.