They just did the same thing to us. We are the most honest and generous sellers Shopify will ever host. We were instructed to review the email they sent for more information. What email? We never received it, nor did we get the email of the chat as was promised, which had important links.
We have no idea what happened? Whatever caused them take such drastic action against us is a lie. We have been in this business for 26 years. In all that time we have never been charged with selling something we didn’t acquire honestly, and legally. We can prove that we are authorized to sell the products we have.
So, what do we do now? We put all of our eggs in the Shopify basket because we believed in them, that they were the solution for small family businesses like ours.
We did not get “a fair shake.”