I received a email from Shopify saying they will terminate my account. The exact words are “We have been made aware that certain products being sold on your Shopify store, storename.myshopify.com , may not be authorized by the brand owner. We have reviewed your account and determined that it is in vi…

Hi there, @abestoutlet . Thanks for taking the time to write about your situation with your shop here in the Shopify Community. I’m sorry to hear about this situation that you’re facing with your store. I’m sure that when you were notified about things, that it came as a surprise. We’re unable to a…

Hi there, @watchsupplyandc . Thank you for joining in on the thread here. To set some expectations, Shopify Support Staff are unable to authenticate users here in the Community, so I won’t be able to directly look at your account, or access any data related to your account. With that being said, s…

They just did the same thing to us. We are the most honest and generous sellers Shopify will ever host. We were instructed to review the email they sent for more information. What email? We never received it, nor did we get the email of the chat as was promised, which had important links. We have n…

This happend to me as well and honstley i dont know where is the problem

Read the solution posted by Shopify Staff. It works. https://community.shopify.com/post/1666618 I never would have gussed why they decided to review my account. I sell toys and collectibles, including some popular knock-offs. (Disney, DC Comics, Star Wars, etc.) They want me to prove that I am an …

Same here , they terminated my account without any notice and kept over $2000 of my money…this will affect my brand tremendously…I have nothing good to say about Shopify.

Dear Account Owner, We have reviewed your account and determined that it is in violation of Shopify’s Acceptable Use Policy (AUP). As a result, we are no longer able to host your store on the Shopify platform and your account has been closed. The full amount of pending payouts will be held in rese…

Hi, Silversalve, The first thing you need to do is find out what their complaint is. On the message from the Trust & Safety Department there might be a request as to what information they want. You may have received it via email, I didn’t. There also might be an alert next to your name on the Shopi…

Honestly this is absolutely ridiculous. Live support tells me to respond to the email i received in regards to the termination which i did 7 emails sent to be exact. it has since been 26 days since i sent the first email and i still have not received a single response. To this day i have never seen …

Hi there, @watchsupplyandc . Thank you for taking the time to jump in on this ongoing thread. Our Escalated Teams work on a queue system, so I recommend allowing the team the time they need to get back to your initial reply. If you continue to email the team without receiving an update from them, y…

Do I have any recourse if Shopify is unjustly terminating my account?

Shopify Discussion

Black_Marketeer March 21, 2023, 5:56pm 14

They just did the same to us … No warning or actual reason … horrible customer care ..worst I’ve experienced in 40 years… wouldn’t recommend Shopify to anybody.

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Do I have any recourse if Shopify is unjustly terminating my account?

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