I received a email from Shopify saying they will terminate my account. The exact words are “We have been made aware that certain products being sold on your Shopify store, storename.myshopify.com , may not be authorized by the brand owner. We have reviewed your account and determined that it is in vi…

Hi there, @abestoutlet . Thanks for taking the time to write about your situation with your shop here in the Shopify Community. I’m sorry to hear about this situation that you’re facing with your store. I’m sure that when you were notified about things, that it came as a surprise. We’re unable to a…

Hi there, @Mohelbaz . Thank you for taking the time to follow up with this ongoing thread. I apologize for the delayed reply. I’ve been out of office for the Holidays back I’m back around today, and taking the time to catch up with folks. To set some expectations for you, we’re unable to authentica…

I have the same issue. They terminated my account today without no reason or further explanation. They are holding my money and keeping it. what should I do?

Did you get it solved? I have the same issue?

Me too, were you able to solve it?

Hi there, @jorgehp1 . Thanks for taking the time to follow up here on this thread! If you haven’t already I recommend that you exercise the steps I’ve mentioned in the post marked ‘solution’ for this situation. To sum things up, if you received an email from our Team regarding a decision being made …

Hey, I did for over 10 times now and you know what, 0 responses?

Thanks for that follow up, @jorgehp1 . This is likely because our Teams that handle these requests need time to review the follow ups that they receive, and they may have a queue of previous replies that need to be addressed. I recommend allowing the Team the time they need to review your replies so…

Do I have any recourse if Shopify is unjustly terminating my account?

Shopify Discussion

jorgehp1 March 21, 2024, 5:14pm 38

Hello did they finally answer? What did you do?

Topic		Replies	Views
Account Terminated This Morning Without Reason... Shopify Discussion troubleshooting	43	567	September 11, 2024
Termination of your Shopify Account for reason i don't understand Technical Q&A css	14	124	November 7, 2023
Has anyone experienced sudden account termination on Shopify? Shopify Discussion troubleshooting	8	231	July 27, 2024
Conta terminada e site suspenso Perguntas técnicas frequentes	2	66	November 12, 2024
Why was my online store abruptly terminated? Shopify Discussion troubleshooting	11	448	December 3, 2025

Do I have any recourse if Shopify is unjustly terminating my account?

Related topics