Hey bro, my Shopify store is terminated without any reason, can u help me
Hi there, @mirzamohtashimm . Thanks for jumping into our thread here.
Have you had the opportunity to read through the accepted solution for this post? It includes all of the next steps you’ll want to follow to get more information regarding your store. As we’re unable to authenticate folks here in the Community Forums, replying to any emails you received about the topic is the right step for you to be taking to get more information.
Really ?
how people are supposed to answer if they get this back when they send a message?
Thanks for contacting Shopify Support!
A support ticket has not been created.
We are changing how we best support you. As part of these changes, suppor … no longer accepts incoming messages, this includes when you reply to a support ticket after it has been closed.
Hi there, @Wonder07 . Thank you for taking the time to follow up with us on this thread.
If you received an email from our Team regarding your store in a context like what is outlined in this thread, then there should be an ‘appeal’ form that you can complete and fill out via the email you received. If you’re looking to follow up with our Support Team in relation to a non-closed store issue, you can reach back out to our Authenticated Support Team via the Help Center.
I have followed this thread to the end. It seems we have all experienced the same issue with shopify. “Account closed”
I don’t understand why they say we broke their policy but won’t tell us how so that we can correct it. Something is not right with this company. I’m looking into legal options.
Hi there, @all_secure . Thank you for joining in on this thread.
If you have any questions regarding your account, it’s best that you direct those questions in a reply to the team that sent you the notification regarding your account. They’re the folks best equipped to answer any questions you have regarding this situation.
Hii did you received your funds yet?? can you share your experience i having same situation their safety trust team not responding? 5-6 emails done no respond its been 7 days over they said payout scheduled on 27th October 2023
how shopify running business we have to highlight these kind of situation with Big NEWS Agency or other media HOW THEY DESTROYING AND HARRASING BUSINESS OWNERS
SAME SITUATION HERE I WAS WAITING AFTER TERMINATION ACCOUNT ITS BEEN 4 MONTHS ALMOST MY PAYOUT NOT RELEASED YET THEY ALREADY SAID MY PAYOUT SCHEDULED FOR 27TH OCTOBER 2023 NOW I HAVENT RECIVED YET ANY PAYMENT
Hi there, @amzaar . Thank you for taking the time to reach out to folks here in the Shopify Community via this thread. To set some expectations for you, we’re unable to authenticate users via the Community, so I’m unable to access any store specific information, or discuss store specific matters.
In this situation, it would be best for you to reach out to us via our Help Center so you can connect with us via an authenticated channel. From there, our advisors can communicate with our Internal Teams to get you some more information related to your query. Once you land in our Help Center, please let our AI Chat Assistant know about your issue, and it will assist you with getting connected with an advisor.
Please, let me know if you encounter any troubles with this process.
Can you actually help us with this non sense? Can we know why shopify is terminating our stores ???
they just done the same to me they are the worst place ever to do business and hold over 2300$ I believe they take this money for them self and keep it ,
Shopify is Scam be aware from it
Hi there, @dadropshipping . Thank you for taking the time to follow up on this thread here! Apologies for the delayed reply. I’ve been out of office for the Holidays back I’m back in now, and catching up with folks.
To set some expectations for you, we’re unable to authenticate users in the Shopify Community. This means that I can’t access your account, account details, or discuss any account specific information with you in this environment. When it comes to notifications around your store such as this, it’s best that you reply to the email that you received directly if possible, as the folks on the other end of that email are best equipped to assist you with any questions you may have.
Hi there, @Mohelbaz . Thank you for taking the time to follow up with this ongoing thread. I apologize for the delayed reply. I’ve been out of office for the Holidays back I’m back around today, and taking the time to catch up with folks.
To set some expectations for you, we’re unable to authenticate your account here in the Community, meaning that we can’t access you account info, discuss account details, or access any account specific support tickets.
In situations like this, you should have received information via email regarding the funds you were meant to be paid out. I recommend checking your email for information regarding these funds, and when you can expect to receive them. If you have not received an email with such information, you can use this link to speak to our Live Team to request that info.
I have the same issue. They terminated my account today without no reason or further explanation. They are holding my money and keeping it.
what should I do?
Did you get it solved? I have the same issue?
Me too, were you able to solve it?
No I was not.
Hello did they finally answer? What did you do?
Hello, did you get a reply?
Hi there, @jorgehp1 . Thanks for taking the time to follow up here on this thread! If you haven’t already I recommend that you exercise the steps I’ve mentioned in the post marked ‘solution’ for this situation. To sum things up, if you received an email from our Team regarding a decision being made about your business, it’s best that you follow up with those folks via email directly so they can answer any questions that you may have.