Hi everyone!
I’ve included the shipping cost in the price I charge for my products. Do I need to fill in a shipping policy, or does a simple mention suffice?
Thanks for your help!
Pat.
Hey @PatTheCat ,
Great question!
As you have included the price of shipping into your product, does this mean you offer free shipping at checkout?
Publishing a concise shipping policy on your Shopify website is an eCommerce best practice, especially if you want to gain customer trust. Making it as transparent as possible greatly helps in managing customer expectations, and alleviates any possible doubts. Shipping policies typically include domestic/international shipping speed options, shipping costs, estimates for order processing time, and more.
A well-thought-out shipping policy not only helps you proactively set the right expectations around shipping times, but it also becomes an asset whenever customers come with questions about their orders.
Every shipping policy is different and there is no one-size-fits-all approach. But this template should help you design your own:
TIP: Communicating shipping speeds at checkout to your customers can help improve cart conversion, provide clarity and transparency, and increase consumer confidence. Learn more about how to add shipping speeds directly from your Shopify Admin. Then have a read of this blog post that goes over shipping strategies to increase conversions and profitability.
Let me know how you get on!