Do I need to adjust settings for SMS delivery updates?

Shopify Discussion
1

Does anyone know if I utilize a SMS marketing app to send out delivery updates to my customers do I need to go into my shopify settings and change anything?

2

SMSala Bulk SMS Provider will help You how to utilize a SMS marketing app and your shopify store settings

3

Hi @AceBeauty ! Perhaps i can help you with this answer: when your customers place an order on your Shopify store, they automatically get the option to set email as a default to receive shipping updates to. So each time there is a delivery update, they get a notification on their email.

If you wish to change this to SMS, you can give them an option to receive delivery updates by text instead. Customers who then choose to opt for SMS notification, can enter their phone number and give permission to receive updates. Then, they will receive shipping updates by text.

By integrating third party SMS marketing apps such as VertexSMS, you can do much more. Expanding your business with one of the most effective ways of marketing - SMS campaigns, you can connect to your customers for new product launch updates, e-commerce promotions and give your sales a boost.

4

Hey there,

Unfortunately Shopify removed it’s built in SMS capabilities recently.

You could install a third party apps for SMS updates for delivery.

We could also help you with the same, with Airnote you could setup automated SMS and WhatsApp notifications for Order and Shipping updates.

Just try Airnote once, adding the link to app here https://apps.shopify.com/airnote-notifications

Hope this resolved your issue, Thanks.

5

Hi,

You don’t need to change anything in your Shopify core settings for sending delivery updates via SMS. Shopify mainly handles notifications through email by default, and SMS is typically managed through third-party apps.

If you’re using an SMS marketing app, it will handle delivery updates on its own once it’s properly integrated with your store. Just make sure:

  • Customers are entering their phone number at checkout

  • You’re collecting proper consent (opt-in)

  • The app is connected to order and shipping events

Once these are set up, the app can automatically send delivery updates without requiring changes in Shopify settings.

7

Hi @AceBeauty

As a Shopify partner, it is generally unnecessary to adjust core Shopify settings when utilizing an SMS marketing app for shipping notifications. Just be sure to collect your customers’ consent to receive SMS messages at checkout and don’t double-up on your notifications with email. Most apps handle via webhooksor Shopify Flow triggers for automation.