Hi Shopify Team,
I was charged by mistake for my Shopify subscription. I did not intend to renew this billing cycle.
Please review my account and refund this payment.
Thank you.
Topic summary
Main issue: a user reports an unintended renewal charge and requests a refund for a subscription.
Context: the post mentions a Shopify subscription, while the thread title references third‑party apps/integrations (Quick Sync for Etsy/eBay, DPL), suggesting possible ambiguity about which service billed the user.
Response: one participant advises contacting the support teams of the relevant apps to obtain a refund.
Latest update: the user insists on help from Shopify, without additional details on the specific charge source.
Attachments: an image (likely a billing screenshot) appears central for identifying the charged subscription.
Status: unresolved. Key question remains whether the charge is from Shopify’s plan billing or a third‑party app subscription. Next actions implied: verify the charge in the screenshot and contact the appropriate support (Shopify Billing if it’s a Shopify plan; the app’s support if it’s an app subscription).
You will need to contact the support teams for those apps to request a refund!
You have to help me, Thank you 