Do shop owners have to pay credit card processing and currency conversion fees for refunded orders?

[Sophia]

@Ray32

So, my question to this is, how can we as shop owners push the credit card transaction fee onto the customer? I feel this would absolve the whole issue. Increasing the price of an item to “cover” it does not necessarily negate the fee, it only lessens the blow. That, or what is the legality of including a statement in my refunds/return policy regarding credit card fee transaction fees withholdings in the event of refunds? For example, the customer gets a refund minus the transaction fee I am to pay. Where I find this getting even worse is with charge backs..

Hi, @Ray32 .

Thank you for sharing this suggestion. I’m not sure whether it is possible to transfer the transaction fees to the customer at checkout, but I am happy to submit a feature request to our developers on your behalf.

I can’t offer legal advice, so you might benefit from seeking legal consultation in your area to determine whether your business is allowed to withhold the transaction fees in the event of refunds. Depending on where you’re located, your government might also have this information on their website.