Hi Community, what could I have done to deserve the treatment I am receiving from Shopify? I processed an order since February 15 and up till today I haven’t receive my payout. I have contacted support many times and all they could tell me is they are still reviewing my account. This old woman needs her money please. Many of the representatives always say they will contact me through email of which I have never received any email from them. My question is, how long is it gonna take before they payout my money of $875 ???
Hi @Maria_Quast
Based on experience, this kind of issue will take a while to be resolved. It is best to check your email account from time to time including your spam and junk folders. It is also best to follow up your case with Shopify support team via live chat instead of email or ticket to avoid getting it further on the queue.