Does 24/7 and LIve Chat Support Actually Work?

Shopify Discussion
1

Hello,

I am new to Shopify and naturally I need some support. Shopify claims there is 24/7 support and Live Chat. Sounds great!

Obviously my interpretation and Shopify support’s interpretation of 24/7 are different, since Shopify’s interpretation seems to be: wait 24 hours before responding to a question via email. So far, I have not found any link, button or whatever that will lead me to Live Chat. I have requested assistance via email and was sent a link that leads to the Help pages, to this community and to connecting to support via email (again!) and …no live chat. I have been at this for 3 days now. I find it hyper annoying that email responses from support finish with the phrase “Our support team is available 24/7 and can be reached here”.

So has anybody actually got Live Chat to work? If yes, what is the trick? Can you send me a screen shot of what the Live Chat connection looks like or tell me where it is?

Thanks community

2

Hi @wapiza

The following steps will help you reach out to Shopify live chat:

  • Refer to this link and log in to your store account.
  • Select one of the available topics.
  • Choose a Live chat method to reach out to the support team.

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Alternatively, you can reach out to the support team without logging in by referring to this link

Hope this helps.

3

When I follow the first link, I get the following after I log in.

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As you can see there is no chat option. When I try the second link I do see the chat option (thanks!). The question is why is there nothing on the Shopify site that leads directly to this. I see nothing that allows me to request help without log in. Your answer helps, but something is not quite right.

4

Hi @wapiza

They have updated the steps to reach out to their support. You can reach out to them directly to learn more about this.