Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
We understand that the Live chat issue was a significant inconvenience for you, and for that, we are truly sorry. We take your feedback seriously, as it helps us identify areas for improvement.
We value your business and are committed to ensuring a positive experience for all our customers. We appreciate your understanding and the chance to make things right.