Hi there @Johnsons !
Thanks for reaching out here in the Shopify Community to share your query.
Would you previously have been contacted by our Capital team via email about your store?
If you don’t have a recent email contact you can reply to from them, I would recommend you reach out via our Help Centre here, where we’ll be able to escalate your query to them.
There we’ll be able to access and discuss your account with you securely, which we’re unable to do here publicly, and ensure your case is forwarded as appropriate.
All the best!