Does anyone know how to change your account details? When I first created the account I had let google fill in the details using a spare email my son had. I am now trying to put my driving licence in and it is creating a quite a problem.
Hello @PadCrafters ,
Sure you can change your account details, you can try to follow these steps:
- Go to your Shopify account → Settings → Account
- Here, you can change your account email address, password, and other personal details. Click the “Edit” button next to the section you wish to modify.
- Save your changes
If you are having trouble adding your driving license to your account, you can try uploading it as a file through the “Files” section of your Shopify account:
- Go to Settings → files → upload files
- Select your driving license file and upload it.
Hope these can help. Let us know if you need any further supports.
OneCommerce team.
Hi there, @PadCrafters .
If you are able to edit your name, address etc following the steps given by @OneCommerce then this would be the fastest way to edit the details. However, you may have to reach out to live support to edit some details.
If you cannot access editing the name etc from her in the admin, you can reach out to live support to make these edits. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent.
I do also want to clarify that we do not recommend uploading your ID documents the way that @OneCommerce has advised in their answer. Uploading ID documents to your store’s file section is not secure and so not recommended. A secure gateway in which you can upload your ID documents will be provided via a banner in your admin. I trust this helps, thank you!