I had a customer order almost $6,000 in product and then emailed and cancelled the order. I was billed today for over $150 from Shopify because they won’t refund the credit card processing charge. Is this correct? If so, how do I migrate all my websites from Shopify to another platform that doesn’t …

Shopify, your employees ARE getting paid for their time…through our monthly fees. You keep taking MORE AND MORE away from us and charging us more. This is robbery. We eat all kinds of costs as small businesses. Why can’t you join us at the table and eat a small credit card fee instead of sticking it…

Just found out about this today. This is ridiculous. Also when contacting shopify they said it was new policy since april 2021. Are there any alternative platforms who still refunds the charges?

Update 7-21: Turns out banks do not like when images of images are submitted for deposits - they claim that increases fraud potential. But they accept check images already. Not very consistent policy. We understand we have negligible sway on their policies. Instead, we now we accept ACH transfers -…

Any updates on this policy? As a small business this is a very big deal to us and a huge montly expense. This was never the case years ago and I can’t imagine this is acceptable to Shopify merchants. Does anyone know of any groups that have been formed to lobby for change with Shopify?

You have to understand - Shopify does NOT care. They will not respond this thread (see any?), they will not take your calls. Only YOU can find a different pathway, AROUND Shopify. When enough of us do, and we pinch their money stream, then they might pay attention.

Can you please tell me the exact percentage for the card processing fee that is Shopify payment charge? I did a test order and test refund of an item for $0.86 and it literally charged me $0.32 out of the $0.86 to do the return. That’s a 37% return fee??? Please make this make sense?

I really need more info on how to accept a check virtually through my store. Any advice?

What to you use for ACH payments

Quickbooks (from Intuit) allows you to send customers links to complete ACH transfer. Up to $10 per transaction max. $30 monthly fee. Others offer this service, biut none we have found as reasonable as QB.

Does cancelling an order still incur charges from e-commerce platforms?

Payments + Shipping & Fulfilment

Lowtechelc May 27, 2022, 12:20pm 16

Actually Etsy and eBay fully refund the seller.

Topic		Replies	Views
How does Shopify get away with charging fees on a cancelled transation? Shopify Discussion billing-plans	30	961	July 8, 2022
2% Gateway Fees Even On Cancelled Transactions Payments + Shipping & Fulfilment	15	287	December 26, 2023
Transaction Credits on Refunds Fees - After March 1, 2020, Shopify will no longer return this fee?! Shopify Discussion	160	1892	October 5, 2022
How Does Shopify Get Away With Charging Fees On A Cancelled Transation? Shopify Discussion billing-plans	2	95	March 17, 2024
WARNING: Shopify Fees not refunded when customer refunded Payments + Shipping & Fulfilment	9	383	March 14, 2024

Does cancelling an order still incur charges from e-commerce platforms?

Related topics