Hey @waterglider99 ,
This is correct, yes. They do not refund the credit card processing charge.
They facilitate the transaction to go through, do fraud prevention, ensure that the transaction is secure (i.e. your customer’s credit card info is safe), and also have developers working around the clock to make sure that your customers can order from your store 24/7 - these employees need to be paid.
Other platforms won’t be different since whoever your payment processor is will always take a % of every transaction and will not refund it if your customer makes a return.
Warm regards,
Sharon