I had a customer order almost $6,000 in product and then emailed and cancelled the order. I was billed today for over $150 from Shopify because they won’t refund the credit card processing charge. Is this correct? If so, how do I migrate all my websites from Shopify to another platform that doesn’t …

Update 7-21: Turns out banks do not like when images of images are submitted for deposits - they claim that increases fraud potential. But they accept check images already. Not very consistent policy. We understand we have negligible sway on their policies. Instead, we now we accept ACH transfers -…

Any updates on this policy? As a small business this is a very big deal to us and a huge montly expense. This was never the case years ago and I can’t imagine this is acceptable to Shopify merchants. Does anyone know of any groups that have been formed to lobby for change with Shopify?

You have to understand - Shopify does NOT care. They will not respond this thread (see any?), they will not take your calls. Only YOU can find a different pathway, AROUND Shopify. When enough of us do, and we pinch their money stream, then they might pay attention.

Actually Etsy and eBay fully refund the seller.

Can you please tell me the exact percentage for the card processing fee that is Shopify payment charge? I did a test order and test refund of an item for $0.86 and it literally charged me $0.32 out of the $0.86 to do the return. That’s a 37% return fee??? Please make this make sense?

I really need more info on how to accept a check virtually through my store. Any advice?

What to you use for ACH payments

Quickbooks (from Intuit) allows you to send customers links to complete ACH transfer. Up to $10 per transaction max. $30 monthly fee. Others offer this service, biut none we have found as reasonable as QB.

Sorry, but I think this answer is plain stupid. That is like saying a restaurant should charge, besides service fee, a chef fee, because the chef cooks your food, puts it safely on the plate, make sure that it is not poisoned, and make sure that all guests are fed. Shopify already charges a fee fo…

Hate to tell you, but paypal retains their fees even if a refund is given as well. That is why I don’t use paypal. SQUARE is the only service I’ve found that still refunds transactions fees… for up to a YEAR!!

Does cancelling an order still incur charges from e-commerce platforms?

Payments + Shipping & Fulfilment

marvic November 17, 2023, 3:37am 30

That will be the 30 cents transaction base fee + the percentage that they charge on top of that. The 30 cents really cut deep for low value orders.

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Does cancelling an order still incur charges from e-commerce platforms?

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