I had a customer order almost $6,000 in product and then emailed and cancelled the order. I was billed today for over $150 from Shopify because they won’t refund the credit card processing charge. Is this correct? If so, how do I migrate all my websites from Shopify to another platform that doesn’t …

Hey @waterglider99 , This is correct, yes. They do not refund the credit card processing charge. They facilitate the transaction to go through, do fraud prevention, ensure that the transaction is secure (i.e. your customer’s credit card info is safe), and also have developers working around the cl…

Shopify and card processing merchants are taking advantage of refund situations. While the vendor pays 100% back to the customer, Shopify and card merchants keep the initial transaction fee. For large orders, the amount is significant. For example, Leviosa sells motorized shades and home automation …

I couldn’t agree more. I only just realized about this horrible policy - and it bites! Can you please tell me which service you use to offer check payments? Thank you!

Update: We significantly UNDER estimated customers’ positive response to paying via check. We measure 60% transactions completed via check over past 5 months. Customers love discounts, and understand they save when not paying bloated credit card vendor fees. Win-win for everyone (well, except Shopif…

Very simple: Customer takes a picture of their completed check and emails it to you - both front and back side. We screenshot the image from the email and directly deposit to our bank account via their App (such as BBT or other). Takes 1 minute or less. No stamps. No US mail, No delay. Best of all -…

They facilitate the transaction to go through, do fraud prevention, ensure that the transaction is secure (i.e. your customer’s credit card info is safe), and also have developers working around the clock to make sure that your customers can order from your store 24/7 - these employees need t…

Our custom-made product ships 4 weeks later, so we have time to catch this. I can understand the issue if quick drop ship.

Shopify’s policy is outrageous and unacceptable. Even Paypal will refund fees… and if you do a “test purchase” of $1.00, expect it to cost you $0.30…

Shopify, your employees ARE getting paid for their time…through our monthly fees. You keep taking MORE AND MORE away from us and charging us more. This is robbery. We eat all kinds of costs as small businesses. Why can’t you join us at the table and eat a small credit card fee instead of sticking it…

Does cancelling an order still incur charges from e-commerce platforms?

Payments + Shipping & Fulfilment

ghkb March 2, 2021, 6:13am 7

What if the check bounces? How long do you wait to ship?

Thank you!

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Does cancelling an order still incur charges from e-commerce platforms?

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