Does Shopify automatically send an email to the customer when you manually mark the order fulfilled but don’t enter a tracking number?
Topic summary
Main point: Marking an order as Fulfilled does not automatically email customers unless you choose to send it. The checkbox “Send a notification to the customer” (or “send shipment details to your customer now”) controls this, even if no tracking number is added.
Controls and customization:
- Leave the checkbox unchecked to prevent any email from being sent.
- Preview/edit the email under Settings > Notifications > Shipping > Shipping confirmation (Preview/Edit template). “Shipping confirmation” and “Shipping update” are only sent if selected.
Edge case reported: One merchant saw customers receive notifications only when they had the Shop app, despite the email checkbox being unchecked. Disabling Shop-related options in Checkout settings stopped those notifications. This suggests Shop app notifications may be independent of the email checkbox.
Visual aids: Shared screenshots indicate where the checkbox appears in the fulfillment screen and where notification settings live.
Status: Question answered with steps and a workaround for Shop app notifications; no further official clarification on Shop app behavior. A third-party app (Parcel Panel) was suggested for advanced tracking/notifications, but it’s optional and not required for the core issue.
When you mark the order as Fulfilled (even with no tracking info added), you can choose to send an email to the customer by marking the checkbox “Send a notification to the customer”.
Else, you can uncheck it and the customer will not receive any order update information.
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As @Nick_Marketing said, you will have the option to send a notification to the customer, regardless of having a tracking number. Thanks for the screenshot Nick_Marketing! Thought I would quickly share our help document on manually marking orders as fulfilled as well.
If you want to preview the notification that will be sent to the customers, here are the steps to find it:
- Login to your Shopify Admin.
- Head to Settings > Notifications.
- Under the Shipping section, click Shipping Confirmation.
- Click Preview in the top right hand corner.
To make changes to these notifications, you can follow our help document on editing notification templates.
Let us know if you have any further questions!
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We do not see the option to UNCHECK a box to send the customer a notification when we are fulfilling an item.
We do NOT want an email sent when we fulfill an item for any order at all. We only want the notification that an order is being sent when a tracking number is added to the order. Is there a way to shut this off completely?
Hi, @rozeart30
Thanks for joining the thread and for the screenshot as well, it’s helpful for troubleshooting. In the screenshot you shared, at the bottom, there is already an unchecked box where it says “send shipment details to your customer now”. If you leave this box unchecked, it will not send a notification to your customer. The green arrow below is where I mean:
To have a notification sent to the customer, you’d check this box when you make the changes to the order (for example, when you add the tracking number). The Shipping confirmation, and Shipping update notifications are both only sent if you select them to be. You can find these under Settings > Notifications under Shipping:
If you’re still having troubles finding where this box is, any further screenshots you can share here will be helpful for troubleshooting.
Hilary,
Are DEFAULT setting when going in to fulfill orders is UNCHECKED. We do not ever check this box.
We tested the system and only when the Customer had downloaded the SHOP app did they receive notifications. We can test with you if you would like.
Currently, we have turned everything off pertaining to SHOP in the Checkout settings and this has seemed to stop the issues we were having.
Dear @CMBcreative , to more effectively manage and custome your shippment notificaiton email, I will suggest you to try Parcel Panel for systematizing and streamlining the order tracking process for your customers.
Order tracking and logistics information display are important means to improve customer satisfaction and transportation efficiency. By providing clear, real-time order tracking functions and detailed logistics information display, combined with advanced technology and user experience design, and close cooperation with logistics companies and supply chain partners, the quality of logistics services can be improved.
No matter manage the automatic order tracking notification emails or design your tracking page for promoting more relevant product,
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